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Refund policy

Digital Subscription Products (E.g. NightCafe PRO)

If you stop using NightCafe but forget to cancel your NightCafe PRO subscription, we'll generally be happy to refund your latest subscription payment as long as you haven't used any credits or created any images since the payment went through. To request a refund, log in to your NightCafe account and send us a refund request via the Feedback Form.

Digital Products (E.g. NightCafe Credit Packs, NightCafe PRO)

Credit packs and NightCafe PRO are non-refundable if any credits have been used. We don't offer partial or pro-rated refunds.

All refund requests must be made within 7 days of the original purchase (in the case of non-recurring orders) or latest subscription payment (in the case of subscription products).

Account Closure for Breaking Terms of Service

If your account is closed by us for violating the Terms of Service, you will NOT be eligible for a refund for any unused credits left in your account.

Returns

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please contact us via the Feedback Form.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. 

If you wish to return your product, please start by emailing us via the Feedback Form and list the reason for the return. We will advise whether we can refund or exchange your product, and how to complete your return.

Non-returnable items:

  • Gift cards
  • NightCafe credits that have been used in a generation
  • Downloadable products


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us via the Feedback Form.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via the Feedback Form and then follow the instructions under "Shipping".

Shipping

Once you've contacted us, the next step is to mail your product to the RETURN ADDRESS LISTED ON YOUR PACKAGE. We print/warehouse products in various locations and the return address will be that of the original print/warehouse location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Wrong Address

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Notification for EU consumers

According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore NightCafe reserves rights to refuse returns at its sole discretion.

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This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.